Frequently Asked Questions about sending gifts online
to Sri Lanka
What
is the earliest that my orders can be delivered in Sri Lanka ?
Is
the delivery guaranteed in Sri Lanka ?
What
if we can not find your recipient's address?
How
secure is Kapruka online credit card processor?
Can
I add special delivery instructions?
I
have more questions, How do I contact your office locations?
What is the earliest that my orders can be delivered
in Sri Lanka ?
You need to place the order at least one day prior to the delivery date.
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Is the delivery guaranteed in Sri Lanka ?
Yes absolutely. You will get a confirmation e-mail right after you place
the order. Within 24 hours of the delivery in Sri Lanka, you will get
the final confirmation e-mail confirming the delivery. You may check the
status of your order at our
order status page.
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What if we can not find your recipient's address?
We encourage you to enter the phone number of the recipient. If the address
is too difficult to find we will contact the recipient to get directions.
We always try not to spoil the surprise.
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How secure is your online credit card processor?
All our credit card transactions go through VeriSign. VeriSign owns more
than half of the market share in all major e-commerce payment solutions.
Your personal information and credit card numbers are never stored in
our servers. They are discarded right after your transaction is complete.
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Can I add special delivery instructions?
Yes. Below the delivery date field, there is a text box to enter your
special instructions. The delivery crew will read them and try their best
to follow your instructions.
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I have more questions, How do I contact your office
locations?
You could either send
us a quick note or call our central office in Lexington, Kentucky
on +1-859-230-1607.lexington.usa@kapruka.com
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